Affordability, quality care, and convenient hours are important to your modern dental patients to build lasting patient loyalty and differentiate your dental practice, by providing a WOW dental patient experience will ultimately help grow your dental practice.
Read below for some great ideas on how you can improve the patient experience in your dental office.
Refresh Your Reception Area
Updating and maintaining your waiting room lets your dental patients know you care about their experience. You can do this by putting flat TV screens, keeping the reception area clean, ensuring that it looks impeccable, and putting the most recent reading materials. This creates a welcoming atmosphere for many patients. An effective way to look for improvements is to walk into your practice as if you are a patient. What do you notice? What could be better?
Provide Free Wi-Fi
These days, most people in the reception area use their phones to browse the internet, process their email, or go on social media. You can add an extra element of comfort and convenience by offering reliable Wi-Fi. This also enables dental patients to watch their favorite sports or TV shows while waiting for the appointment. Free, reliable Wi-Fi helps in boosting their dental experience.
Guide Patients to Your Office
An often overlooked tip for a better dental patient experience is to guide your patients to your office. If your dental office is located in a building with other offices, it may seem difficult to locate where your office is and how to get there. You can use clear signage to help your patients easily locate your office. You can also clearly communicate your location on your website, Google Maps, and social media platforms like Facebook and Instagram.
Create a Relaxing Environment to Ease Patient Anxiety
Going to the dentist can make some patients feel uneasy and anxious. To deal with this issue, you must provide a comfortable environment for your patients. Playing music that improves moods, offering soothing refreshments, and providing cozy seats are fantastic strategies for improving your patients’ dental experience.
Manage Wait Times
When patients wait for a longer duration, they get tired and bored. To ensure they are comfortable, you must ensure that your front desk staff manages wait times effectively. Wait times can be managed by: providing entertainment options and looking for ways to improve dental schedule practices.
Patients want practices to use the latest technologies. Among the technologies believed to have improved dental patient care are computer-aided designs (CAD), cone beam computed tomography (CBCT), and computer-aided manufacturing (CAM). You must ensure that you incorporate these technologies if it’s worth it.
Ensure Your Website is User-Friendly
The quality of your websites can make a huge difference in patient experience. A functional website can help with service information, booking appointments, and customer discovery. An online scheduling tool is a great way to make your site user-friendly. Additionally, dentists using SEO can bring new users to the website through organic search.
Helping Patients Take Better Care of Themselves
Increasing patient engagement by encouraging them to keep healthy habits and avoid problems is part of your job as a dentist. You can do this by providing reminders and offering digital portals and resources as well.
Use These Tips for Better Dental Patient Experience
To ensure patients stay with you long-term and refer other patients, you must provide a WOW experience to your patients. Discussed above are among the many ways of how to improve patient experience in your dental office.
Fortune Northeast provides dental practice management coaching for New England and the Northeast dental offices. To learn more about how we can help your practice, contact us here.